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Monroe, NC, USA
Terms and Conditions
Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.
Common items in a terms and conditions agreement allow you to:
- Withdraw and cancel services, and make financial transactions.
- Manage customer expectations, such as liability for information errors or website downtime.
- Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
- Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
- Disable user accounts.
- Write down any other terms or conditions that protect you or your audience.
Return and Refund Policy
Terms and Conditions for Glowing Grace LLC
Effective Date: 11-17-2015
Last Updated: 11-17-2025
Welcome to Glowing Grace LLC. By accessing or using our website, you agree to the following Terms and Conditions. Please read them carefully.
1. Overview
These Terms and Conditions govern your use of the Glowing Grace LLC website and any purchases made through it. By visiting our site, placing an order, or engaging with our content, you acknowledge and agree to these terms.
If you do not agree with these Terms and Conditions, please discontinue use of the website.
2. Product Information
All Glowing Grace products are handcrafted in small batches.
As a result:
- Colors, textures, and fragrances may vary slightly between batches
- Products may have natural variations
- Seasonal or limited edition items may sell out quickly
We work hard to ensure quality and consistency, but handmade items may not look identical to photos.
3. Ordering and Payment
By placing an order, you agree that:
- You are providing accurate and complete information
- You authorize us or our payment processor to charge your payment method
- You understand that order processing begins immediately
We reserve the right to refuse or cancel orders at our discretion (for example, suspected fraud or incorrect information).
4. Shipping
Shipping times may vary based on carrier delays, weather, or high-demand seasons.
Once an order is shipped, delivery is the responsibility of the carrier.
We are not responsible for:
- Lost or stolen packages
- Incorrect addresses entered at checkout
- Shipping delays outside our control
However, we will always assist you in filing a claim when possible.
5. No Refunds or Exchanges
Because our products are handcrafted, small batch, and often seasonal, all sales are final.
We do not accept:
- Refunds
- Returns
- Exchanges
- Order cancellations after purchase
This policy protects product integrity and ensures that each customer receives fresh, unused items.
If your order arrives damaged, please contact us within 48 hours with photos so we can assist with a replacement when appropriate.
6. Intellectual Property
All content on this website—including product names, photos, descriptions, graphics, and branding—is the sole property of Glowing Grace LLC.
You may not copy, reproduce, distribute, or use any content without written permission.
7. Website Use
You agree not to:
- Use the site for fraudulent activities
- Attempt to gain unauthorized access
- Interfere with site performance or security
- Use automated tools to extract data
- Misrepresent Glowing Grace LLC in any way
Violation of these terms may result in removal of access or legal action.
8. Marketing Communications
By subscribing to our newsletter or placing an order, you agree to receive occasional marketing emails.
You may unsubscribe at any time using the link provided in each email.
We do not sell or share your email for external marketing.
9. Limitation of Liability
Glowing Grace LLC is not liable for:
- Allergic reactions
- Skin sensitivities
- Product misuse
- Damages caused by improper storage
- Third-party shipping issues
Customers are encouraged to review ingredient lists for personal allergies before use.
10. Changes to Terms
We may update these Terms and Conditions periodically. Updates will be posted on this page with a revised effective date.
Continued use of the website after changes indicates acceptance of the updated terms.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Glowing Grace LLC
Email: glowingingraceskincare@gmail.com
Location: Monroe, NC
Copyright © 2025 Glowing Grace, LLC - All Rights Reserved.
Announcement
Join us December 13th- from 10am to 4pm at 115 East North Main Street in Waxhaw, NC or feel free to look at our products available on the website.